Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website analytics platform and related services (collectively, the "Services") provided by Zenovay ("Zenovay", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

Account Registration

To use certain features of our Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You may not:

• Use another person's account without permission
• Share your account credentials with others
• Create multiple accounts to evade restrictions or fees
• Register for an account if you are under 16 years of age in the European Economic Area or Switzerland, or under 13 years of age in the United States
• Use the Services if you are a competitor or for competitive analysis purposes without our prior written consent

Acceptable Use

You must use our Services in compliance with all applicable laws and regulations. You agree to comply with our Acceptable Use Policy, which is incorporated into these Terms by reference.

You may not use our Services to:

• Track websites or applications hosting illegal content
• Violate any person's privacy rights or data protection laws
• Collect data from children without proper consent
• Distribute malware or engage in malicious activities
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer or attempt to extract the source code of our Services

Sensitive Data Prohibition

You are strictly prohibited from using our Services to track, collect, transmit, or process sensitive personal data, including but not limited to:

• Health or medical information (HIPAA-protected data)
• Financial account numbers, payment card data, or detailed financial records
• Biometric identifiers (fingerprints, facial recognition, voice prints)
• Government-issued identification numbers
• Authentication credentials (passwords, security tokens)
• Data revealing racial origin, political opinions, religious beliefs, or sexual orientation

By using our Services, you represent and warrant that you will not transmit any sensitive data to Zenovay. You agree to fully indemnify and hold harmless Zenovay from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your transmission of sensitive data to our Services, regardless of whether such transmission was intentional or accidental.

First-Party Proxy Mode

If you configure Zenovay to operate through your own domain (first-party tracking or proxy mode):

• You are solely responsible for disclosing this practice to your users in your privacy policy
• You are solely responsible for obtaining appropriate consent from your users
• You accept full liability for any legal claims, regulatory actions, or damages arising from your use of first-party tracking mode
• You agree to indemnify Zenovay for any claims related to your use of this feature
• Zenovay makes no representations regarding the legality of first-party tracking in your jurisdiction

Subscription and Payment

Pricing and Plans

We offer various subscription plans with different features and usage limits. Current pricing is available on our pricing page. We reserve the right to change our pricing with at least 30 days' notice to existing subscribers.

Billing

By subscribing to a paid plan, you agree to pay all applicable fees. Subscription fees are:

• Billed in advance on a monthly or annual basis, as selected
• Non-refundable except as required by law or as explicitly stated in these Terms
• Subject to applicable taxes, which will be added to your invoice
• Processed through our third-party payment processor (Stripe)

If payment fails, is reversed, is charged back, is disputed, or is otherwise unavailable when due, we may, at our sole discretion and in any combination, take any or all of the following actions:

• Retry charging your payment method on file, including with corrective adjustments to the timing and amount, up to the limits permitted by the relevant card-network rules and the agreement with our payment processor
• Suspend, throttle, downgrade, or restrict your account, including data ingestion, dashboard access, API access, and integrations, with fees continuing to accrue during the suspension period
• Terminate your access to paid features, in whole or in part, with no obligation to provide an export window beyond the standard data-retention period
• Charge late fees and default interest at the rate of 5% per annum above the Swiss reference interest rate (or, if higher and permitted by law, 1.5% per month), calculated from the original due date until paid in full, in accordance with Articles 102 and 104 of the Swiss Code of Obligations

Free Plan

We offer a free plan with limited features and usage. The free plan:

• Includes 1 website, 2 team members, and 1 year of data retention
• Is available indefinitely with no time limit
• May have limited features or usage compared to paid plans
• Can be upgraded to a paid plan at any time for additional features

Cancellation and Refunds

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support at [email protected]. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your subscription will not automatically renew
• Your data will be retained according to our data retention policy
• You may lose access to certain features and data after the billing period ends

Refunds

Subscription fees are generally non-refundable. However, we may provide refunds at our discretion in the following circumstances:

• Service outages or disruptions that significantly impact your use of the Services
• Billing errors or duplicate charges
• Required by applicable law

To request a refund, contact [email protected] within 30 days of the charge.

Data Ownership and Usage

Your Data

You retain all ownership rights to the analytics data collected through your use of our Services ("Customer Data"). By using our Services, you grant us a limited license to:

• Process and store Customer Data to provide, maintain, monitor, secure, and improve the Services
• Create aggregated, anonymized, deidentified statistics, signals, models, and benchmarks from Customer Data; this license is perpetual, royalty-free, worldwide, sublicensable to Zenovay's contractors and successors, and survives termination, and it includes the right to train, fine-tune, evaluate, deploy, and commercialize machine-learning and AI models (including large language models) using such aggregated and deidentified data, and the right to use the resulting models, signals, and benchmarks for any purpose including product development, security research, fraud prevention, and commercial offerings
• Use Customer Data as necessary to comply with legal obligations, respond to lawful requests from competent authorities, and enforce these Terms

You represent and warrant that:

• You have all necessary rights to collect and process Customer Data
• You have obtained required consents from your website visitors
• Customer Data does not violate any third-party rights
• You comply with all applicable privacy and data protection laws

Data Protection

We implement appropriate technical and organizational measures to protect Customer Data. For more information about our data practices, see our Privacy Policy and Data Processing Agreement.

You are responsible for:

• Maintaining backups of any critical data
• Implementing appropriate security measures on your websites
• Configuring data retention settings appropriately

Data Retention

Analytics data is retained according to your subscription plan:

• Free Plan: 1 year (365 days)
• Pro Plan: 2 years (730 days)
• Scale Plan: 4 years (1,460 days)
• Enterprise Plan: Custom retention period as agreed

Data Retention Lifecycle: When data exceeds your plan's retention period, we implement a two-phase deletion process:

• Phase 1 - Soft Hide: Data older than your retention period is hidden from your analytics dashboard but remains in our systems. Your analytics continue to function normally for current data.
• Phase 2 - Grace Period (30 days): You will receive email notifications alerting you that historical data has been hidden. During this 30-day grace period, you can upgrade your plan to recover the hidden data.
• Phase 3 - Permanent Deletion: After the grace period expires, hidden data is permanently deleted and cannot be recovered.

Plan Changes and Data Retention:

• Upgrading: When you upgrade to a higher plan, any data that was hidden but now falls within your new retention period will automatically be recovered and become visible again.
• Downgrading: When you downgrade to a lower plan, data older than the new plan's retention period will be hidden and the 30-day grace period will begin. You will receive email notifications before any permanent deletion.

By using our Services, you acknowledge and agree to this data retention lifecycle. We recommend regularly exporting critical data if you require permanent retention beyond your plan limits.

Intellectual Property

Our Intellectual Property

The Services and all related technology, software, source code, object code, documentation, dashboards, reports, AI-generated outputs, designs, user interfaces, user experience flows, command-line interfaces, MCP server interfaces, API designs, data models, schemas, methodologies, know-how, content, and any derivatives or improvements thereof (excluding Customer Data) are and remain the sole and exclusive property of Zenovay and its licensors, and are protected by copyright, trademark, trade-dress, trade-secret, patent, sui-generis database, and other intellectual-property laws. Subject to your compliance with these Terms and your timely payment of all applicable fees, Zenovay grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, non-assignable license to access and use the Services solely during your active subscription term and solely for your internal business purposes in accordance with these Terms. No other license, right, or interest is granted by implication, estoppel, exhaustion, or otherwise.

You may not, and you will not permit or assist any third party to:

• Copy, modify, adapt, translate, port, prepare derivative works of, or create improvements based on our Services or any part thereof
• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, algorithms, or underlying ideas of our software, except where, and only to the extent that, applicable mandatory law permits such activity notwithstanding this prohibition (in the EU, the mandatory carve-out under Article 6 of Directive 2009/24/EC for interoperability with an independently created program, where the information necessary to achieve interoperability is not readily available, you provide Zenovay with at least 30 days' prior written notice describing the intended interoperability and the information sought, and the resulting information is not used for any other purpose, not disclosed to third parties except as necessary for interoperability, and not used to create a substantially similar competing program; equivalent narrow carve-outs under Swiss URG Art. 21 or UK CDPA s. 50B apply on the same conditions)
• Rent, lease, sell, resell, sublicense, transfer, assign, distribute, or otherwise commercially exploit your rights to the Services, in whole or in part, whether for fee or free
• Remove, obscure, alter, or modify any proprietary notice, copyright notice, trademark notice, watermark, or label embedded in or affixed to the Services or any output
• Use Zenovay's trademarks, service marks, common-law marks, trade dress, logos, slogans, distinctive UI elements, distinctive layouts, color schemes, iconography, typographic styles, or any element of Zenovay's brand identity without prior written permission

Feedback

If you provide us with feedback, suggestions, or ideas about our Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you. This license does not affect your rights under applicable data protection laws.

Warranties and Disclaimers

THE SERVICES, INCLUDING ALL ANALYTICS, INSIGHTS, AI-GENERATED OUTPUTS, DASHBOARDS, REPORTS, SCORES, RECOMMENDATIONS, FORECASTS, AND ANY OTHER OUTPUT, ARE PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS". TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENOVAY DISCLAIMS ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, COLLATERAL, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, FITNESS FOR ANY SPECIFIC BUSINESS OUTCOME, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, AVAILABILITY, UNINTERRUPTED OPERATION, ERROR-FREE OPERATION, SECURITY, FREEDOM FROM VIRUSES OR HARMFUL CODE, COMPATIBILITY WITH ANY SYSTEM OR INTEGRATION, ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, AND ANY WARRANTY THAT THE SERVICES OR THEIR OUTPUTS WILL BE SUITABLE FOR ANY SPECIFIC BUSINESS, MARKETING, FINANCIAL, OR OPERATIONAL DECISION. CONSUMER-MANDATORY WARRANTIES ARE PRESERVED ONLY TO THE EXTENT EXPRESSLY REQUIRED BY APPLICABLE MANDATORY LAW.

Without limiting the foregoing disclaimer, Zenovay specifically does not warrant or represent that:

• The Services will be uninterrupted, secure, error-free, free from defects, or available at any specific time or with any specific performance characteristic
• The Services or their outputs will meet your specific requirements, expectations, or business objectives
• Any errors, defects, vulnerabilities, or non-conformities will be corrected within any specific timeframe or at all
• The Services will be compatible with your devices, software, browsers, integrations, or third-party systems, or will remain compatible following any update of those systems
• Any analytics data, statistics, counts, conversions, attributions, or other measurements produced by the Services will be accurate, complete, exhaustive, deduplicated, audit-grade, fit for reporting to regulators, fit for reporting to investors, or fit for any specific decision

No Uptime Guarantee

ZENOVAY MAKES NO COMMITMENT REGARDING SERVICE AVAILABILITY OR UPTIME. We do not guarantee any specific uptime percentage (such as 99.9% or 99.99% availability). While we strive to maintain high availability, the Services may experience downtime due to:

• Scheduled or unscheduled maintenance
• Infrastructure provider outages (Cloudflare, Supabase, etc.)
• Security incidents or required updates
• Force majeure events
• Factors beyond our reasonable control

You acknowledge that downtime may occur and agree not to hold Zenovay liable for any damages arising from service unavailability. If uptime guarantees are important to your business, please contact us about Enterprise plans with custom service level agreements.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENOVAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, LOSS OF REPUTATION, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, COST OF RECREATING DATA, COST OF RESTORING INTEGRATIONS, LOST BUSINESS OPPORTUNITIES, REGULATORY FINES OR PENALTIES BORNE BY CUSTOMER, OR ANY LOSS OF BUSINESS VALUE, IN EACH CASE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT ZENOVAY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION APPLIES EVEN IF ANY REMEDY SET OUT IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS, IN AGGREGATE AND ACROSS ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE LOWER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CHF 100. This limitation does not apply to liability arising from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), which cannot be excluded under Article 100 of the Swiss Code of Obligations, nor to liability for personal injury or death where such exclusion is prohibited by mandatory law.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Zenovay, its affiliates, contractors, sub-processors, successors, officers, directors, employees, agents, and representatives (collectively, the "Zenovay Indemnitees") from and against any and all claims, demands, suits, actions, proceedings, investigations, losses, damages, costs, expenses, liabilities, fines, penalties, judgments, settlements, and reasonable attorneys' fees (including in-house counsel time at standard rates) and arbitration costs, in each case arising out of, related to, or in connection with any of the following (each, an "Indemnified Claim"):

• Your use of, access to, or operation of the Services, including any data ingestion or configuration choice
• Your breach or alleged breach of these Terms, the Acceptable Use Policy, the Data Processing Agreement, the Cookie Policy, the Privacy Policy, or any other document forming part of the agreement
• Your violation of any applicable law, regulation, treaty, court order, supervisory ruling, or administrative directive, in any jurisdiction
• Your violation of any third-party right, including any intellectual property right, privacy right, publicity right, contractual right, or moral right
• Customer Data, Customer Content, and any data, text, code, image, configuration, or material that you upload, transmit, embed, or otherwise make available through the Services

Term and Termination

These Terms remain in effect until terminated by either party. Zenovay may terminate or suspend your access to the Services, in whole or in part, immediately or on such notice as we determine in our reasonable discretion, where we reasonably believe or suspect any of the following:

• You have violated, or are about to violate, these Terms, our Acceptable Use Policy, the Data Processing Agreement, the Privacy Policy, the Cookie Policy, or any other document or policy forming part of the agreement
• Your account is associated with late payment, billing failure, chargeback, chargeback abuse, refund abuse, or any other payment-instrument dispute
• Continued provision of the Services creates an actual or potential security risk, regulatory risk, sanctions exposure, reputational risk, or risk of abuse to Zenovay or any third party
• Your activity exhibits abuse signals, abnormal usage patterns, automated abuse, scraping, account-sharing, multi-accounting, or coordinated abuse with other accounts

Immediate Termination Without Refund

We reserve the right to immediately terminate your account without prior notice and without refund of any prepaid fees in the following circumstances:

• Violation of our Acceptable Use Policy, including transmission of sensitive data
• Use of our Services for illegal activities or content
• Abuse of our platform, including denial-of-service attacks or intentional rate limit circumvention
• Use of our Services in a manner that poses a security threat to our infrastructure or other customers
• Repeated violations after prior warnings
• Any activity that exposes Zenovay to legal liability or regulatory action

In such cases, you forfeit any prepaid subscription fees and waive any right to refund. This provision is essential to protect the integrity of our platform and other customers.

Effects of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• You remain responsible for any fees incurred before termination
• We may delete Customer Data in accordance with our data retention policy
• Sections of these Terms that by their nature should survive will continue to apply

EU Consumer Rights

If you are a consumer located in the European Economic Area or Switzerland (as defined in the Definition of Consumer section above), the following provisions apply in addition to (and, where they conflict, take priority over) the other terms in this agreement:

Mandatory Consumer Protection

Nothing in these Terms shall limit or exclude any mandatory consumer protection rights that you may have under the laws of the country in which you reside. Where the laws of your country of residence provide a higher level of consumer protection than what is offered in these Terms, such higher standard shall prevail.

Right of Withdrawal

If you qualify as a consumer (as defined in the Definition of Consumer section above), you have a 14-day right of withdrawal from the date of conclusion of a digital-service contract under Article 9 of EU Directive 2011/83/EU on Consumer Rights (as transposed into the national law of EU/EEA Member States) and equivalent UK and Swiss consumer-protection law. The 14-day period begins on the day after the contract is concluded. To preserve operational predictability, this withdrawal right is structured as follows, in accordance with Article 16(m) and Article 14(4)(b) of Directive 2011/83/EU and the interpretation set out by the Court of Justice of the European Union in Case C-641/19 (PE Digital):

• At checkout (Step 1), you provide express prior consent for Zenovay to begin performing the digital service before the end of the 14-day withdrawal period. This consent is given by an affirmative act (a separate checkbox or equivalent unambiguous statement, not a pre-ticked box). Without this Step-1 consent, performance does not begin and your monthly or annual subscription does not activate until the 14-day period has elapsed
• At checkout (Step 2), you separately acknowledge that, by giving the Step-1 consent and once performance has begun with that consent, you will lose your right of withdrawal in respect of the portion of the digital service that has been supplied to you. This acknowledgment is given by a separate affirmative act. Without this Step-2 acknowledgment, you retain the full 14-day right of withdrawal even after performance begins
• If you provide Step-1 consent but not Step-2 acknowledgment, and then exercise your right of withdrawal within the 14-day period, Zenovay is entitled to a proportionate amount of the agreed total price for the portion of the digital service that has been supplied to you up to the date you communicate the withdrawal, calculated in accordance with the daily-pro-rata methodology endorsed by the CJEU in Case C-641/19 (PE Digital)

To exercise your right of withdrawal, you may use the Model Withdrawal Form set out below (which is taken from Annex I(B) of Directive 2011/83/EU) or any other unambiguous statement. Send your withdrawal notice by email to [email protected], with a copy to [email protected], within 14 days of the conclusion of the contract (or within the extended period described above if applicable). The withdrawal takes effect when the notice is sent.

EU Online Dispute Resolution

The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228. EU consumers may bring claims before the consumer-protection authorities of their country of residence, or contact us directly at [email protected].

Dispute Resolution

Consumer Carve-Out

If you qualify as a consumer under the laws of your country of residence (in particular under EU Directive 93/13/EEC, Regulation (EU) No 1215/2012, or Swiss consumer-protection law), the dispute-resolution provisions below apply to you only to the extent permitted by mandatory consumer-protection law. You may always bring claims in the courts of your country of residence, and mandatory consumer rights of your country of residence prevail over anything in these Terms.

Governing Law

These Terms are governed by Swiss substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any conflict-of-laws rules that would result in the application of another jurisdiction's law.

Forum and Arbitration

Subject to the Consumer Carve-Out above and to applicable mandatory law, any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the ordinary Swiss courts at the operator's Swiss place of business. The operator may, at its sole option, refer any such dispute to the Swiss Arbitration Centre under the Swiss Rules of International Arbitration, with the seat of arbitration in Zurich, the language being English, and the dispute decided by a sole arbitrator.

Exceptions to arbitration:

• You may bring claims in small claims court if they qualify
• Either party may seek injunctive or equitable relief in court
• EU and Swiss consumers may bring claims in the courts of their country of residence, in accordance with applicable mandatory consumer protection laws (Regulation (EU) No 1215/2012)

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last update" date at the top of this page
• Notify you via email or through a prominent notice in our Services
• Provide at least 30 days' notice for changes that materially reduce your rights

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services and cancel your subscription.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Cookie Policy, and any signed order form, constitute the entire agreement between you and Zenovay regarding the subject matter hereof, and supersede and replace any prior or contemporaneous agreement, representation, communication, understanding, warranty, or commitment of any kind, whether written, oral, or electronic. No amendment, modification, or supplement to these Terms shall be binding on Zenovay unless made in accordance with the Modification of Terms section. No oral statement, sales communication, marketing material, AI-generated response, conference presentation, or other extrinsic statement modifies these Terms. Customer's purchase order, vendor questionnaire, security addendum, or other procurement document is not binding on Zenovay and is hereby rejected unless and until expressly accepted in writing by an authorised representative of Zenovay specifically referencing it.

Severability and Reformation

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, void, or against public policy, in whole or in part, then: (a) that provision shall be reformed and reduced in scope, application, duration, geographic reach, or otherwise to the minimum extent necessary to render it valid and enforceable while preserving the original commercial intent to the maximum extent legally possible; (b) if the provision cannot be so reformed, it shall be severed from these Terms; and (c) in either case, the remaining provisions of these Terms shall continue in full force and effect. The invalidity, illegality, or unenforceability of any provision in one jurisdiction shall not affect the validity, legality, or enforceability of that provision in any other jurisdiction.

Waiver

Our failure to enforce, or any delay in enforcing, any right or provision of these Terms does not constitute a waiver of that right or provision or of any other right or provision, and any single or partial exercise of any right does not preclude any further exercise of that right or any other right. No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorised representative of Zenovay specifically referencing the provision waived. No course of dealing, course of performance, or usage of trade between the parties shall be deemed to modify, supplement, or waive any provision of these Terms.

Assignment and Successor

Customer may not assign, delegate, sublicense, or otherwise transfer these Terms, any rights or obligations under these Terms, or its account, in whole or in part, whether by operation of law, change of control, merger, consolidation, sale of substantially all assets, or otherwise, without Zenovay's prior written consent (which Zenovay may grant or withhold in its sole discretion). Any purported assignment or transfer by Customer in violation of this section is void ab initio. For the avoidance of doubt, any change of control of Customer (including any transaction or series of transactions resulting in a transfer of more than fifty percent (50%) of the voting equity or the power to direct the management or policies of Customer) shall constitute an assignment requiring Zenovay's prior written consent. Zenovay may, at any time and without Customer's consent, assign, transfer, novate, delegate, or otherwise dispose of these Terms or any of its rights or obligations hereunder, in whole or in part, to (a) any Affiliate of Zenovay, (b) any successor entity by way of merger, consolidation, reorganization, restructuring, conversion of legal form (including the conversion of Zenovay's Einzelunternehmen to a GmbH, AG, or other Swiss or non-Swiss legal entity), or sale of all or substantially all of its assets or business, or (c) any acquirer or financing counterparty in any restructuring transaction, in each case without prior notice to Customer. These Terms shall bind and inure to the benefit of the parties and their respective permitted successors and assigns. Customer expressly agrees that the operator's legal-form conversion, including from a Swiss Einzelunternehmen to a GmbH or AG, shall not affect the validity, enforceability, or continuity of the Agreement, and the successor entity shall automatically assume all of Zenovay's rights and obligations under the Agreement. For consumer customers, assignment to a non-Affiliate third party shall be notified with a thirty (30) day right of termination without penalty.

Contact Information

If you have questions about these Terms, please contact us: